Return and Refund Policy

Are all sales final?
Unfortunately, yes. All orders are custom printed and shipped offsite.

I didn’t receive my package. What now?
We’re sad to hear you didn’t get your goodie. Make sure to follow up with us within 3 weeks of not receiving it so that we can track it down. We’ll take several steps to ensure it gets sent to you, such as confirming shipping address, apartment number is on there as applicable, double checking with local post office, and order confirmation number.

What if my order arrived damaged?
Please take a photo of the damaged package, then email hiya@getkoitea.com with a full description of damage.

What if the quality doesn’t match the site?
If the quality of the merchandise is poor, then we will handle it. Please take a photo of the item, then email hiya@getkoitea.com with the full description of why it doesn’t match.

I got the wrong size. Can I exchange it?
If you were sent the wrong size, then yes. If you ordered the wrong size, sadly we can’t do anything about it.